Team

One of the primary reasons that contact centre leaders are continuously overwhelmed with work and staff issues and the re-addressing of the same problems, is not because of the lack of good intention to manage what's occuring, but because of not having the right tools or time resource to do that. Imagine a team that is able to share expertise, develop and challenge each other, where every team member can and will comfortably contribute without the necessity to have seniors (like team leaders or managers) there.  

SPECTRUM™ is not only a collaborative approach to solution finding, but a self assessment tool also. The concept behind SPECTRUM™ is used worldwide and across many industries requiring a joint approach to managing issues. SPECTRUM™ is a highly constructive feedback tool by giving practical and useful ways of dealing with situations that adds value to the way individuals or groups perform. SPECTRUM™ is greatly focused on solution finding and action taking; less on problems, and steers clear of being fixated on particular aspects.

The benefits of SPECTRUM™

• Increase in self managing team members.
• Solutions to workplace obstacles.
• Increased trust and respect across levels laterally and vertically. 
• Improved clarity where cloudiness once existed.
• Enhanced team morale and contribution. 
• Raised awareness of group potential. 

Contact us now to book - it's as easy as making a call (+64) 9 482-2259.  

Outcomes of SPECTRUM™

On completion of this programme, participants will be able to:

• Be able to facilitate a SPECTRUM™ meeting, utilizing any number of the varying formats.
• Direct participants easily through a collaborative approach to brainstorming a problem.
• Provide opportunities to think through issues ethically and professionally.
• Get clarity in matters otherwise clouded, and establish whether a problem exists at all
• Raise opportunities to de-generealise the difficulty being experienced, and get specific so solutions can be decided
• Obtain renewed perspectives on what the real problem is and what matters most
• Utilise the desired values and preferred behaviours already established  

  This tool alleviates the upwards funneling and overloading of key or senior positions by engaging teams and individuals to utilise and grow the powerful resource that already exists within them.

What you'll receive:

• Attendance at a 2 day workshop.
• Morning tea, lunch and afternoon tea provided.
• Course workbook.
• SPECTRUM instruction booklet.
• A set of SPECTRUM cards.
• Online brainstorming and discussions with other SPECTRUM users.

Who should attend?

This tool is for leaders, managers, trainers, facilitators and coaches who desire a cohesive and collaborative approach to achieving results and want self-actualizing teams and participants; who want to continue building and strengthening others including the least-inclusive members; and can also utilise this as an accelerated learning tool in their training programmes, create engagement and help build the confidence of others, and get people focused on the same objective. There is variety and flexibility in SPECTRUM™, so contact us now and book. 

2 day workshop

► Auckland, 5-6 July 2010
► Hamilton, 8-9 July 2010
► Wellington, 12-13 July 2010
► Christchurch, 14 - 16 July 2010
 

Other dates are available on request for in-house training.
 

► Standard $850
► Early bird $740

To qualify for the early bird, payment must be paid in full 3 weeks prior to commencement date.

All prices include GST.

Contact us now to book in for this highly effective workshop.