CANVAS Coaching™

CANVAS Coaching™ for Contact Centre is a 5-day programme teaching a formula approach to coaching in the contact centre industry.

What this programme offers the contact centre environment is an innovative way in which managers and leaders can have flexibility, dexterity, fluidity and engagement that allows them to meet the individuality of their staff, while having a structure to sessions that maintains focus on the essential elements, provides a coaching model to follow during the overall achievement of the team members goals, and can keep to the necessary timelimits that surrounds this environment. 

Staff will be relieved that the old repititous tick-box personal coaching of yester-year
has gone, and will welcome this new fresh way forward! Not only will this programme transform how leaders coach, but it will also advance how they lead and communicate.                                                      

Course outcomes:

On completion of this programme, participants will be able to:

• Identify appropriate tools for use in the application of a coaching session. 
• Identify the coachees communication style, use of language and perspectives on the subject matter. 
• Identify their own communication style and behaviours and adjust them to benefit the coaching session. 
• Flex their own language to encourage and reach agreements and get coachee buy-in.
• Confidently manage objections and turn them into learning opportunities for coachee's. 
• Competently structure and prepare for a coaching session.
• Identify obstacles that are hindering performance and lead coachee's to overcome these. 
• Set agreed outcomes with the coachee. 
• Apply neuro linguistics to facilitate change and achievement.
• Competently implement and evaluate a coaching session.
• Identify and recommend relevant tasking to aid in the develoment of new skills and capabilities.
• Follow a formula coaching programme to enable a consistent approach to staff.
• Confidently facilitate coaching meetings with team members.
• Confidently use analysis tools to aid with specific development needs. 

In addition you'll receive:

• A 75+ page course workbook.
• Attendence at a 5 day workshop.
• 3 x one hour follow-up coaching sessions to reinforce and support the application of the course content back in the workplace.
• A formula coaching programme to follow 
• CD-ROM with coaching programme formula, session templates and analysis tools.  
• Morning tea, lunch and afternoon tea provided.

Who should attend?

► Team Leaders
► Operation Managers
► Contact Centre, Group or National Customer Service Managers
► Learning and Development and Managers
► Business or Workforce Managers

Essentially this programme is for leaders and managers responsible for the leadership and management of other staff whether in general operations, learning and development, business performance or overall contact centre management.
 

• 5 day training 
• 3 x 1 hour coaching sessions back in the workplace 

Auckland

► Standard $2750.00
► Early bird $2400.00

To qualify for the early bird, payment must be paid in full 3 weeks prior to commencement date.

All prices include GST.

Contact us now to book in for this highly effective workshop.