Transforming Communication - Leadership

Transforming Communication through Leadership

Your leading edge professional and personal skills programme. 

Most people in roles want their plans and ideas to work out well, and know that efforts are fruitful in generating tangible or meaningful results. When working in the business of ‘people’ we are in discussions frequently with service providers, colleagues, staff members, clients, consultants and customers. All of these interactions having successful outcomes with ease or difficulty is largely influenced by how effectively communication occurs. This Transforming Communication seminar is for people who work with other people; and teaches tools, communication models and concepts to achieving practical and talented communication with others.   

The Transforming Communication seminar was developed by Dr Richard Bolstad and Margot Hamblett, and is based on the book of the same name. The course is taught in New Zealand and internationally by certified Transforming Communication instructors.
 

What you'll learn on the course:

Communication maps

• Explore, recognise and acknowledge individual perspectives for communication.

Core communication

• Build rapport in a way that leads to shared understanding, improved relationships and communication with individuals and groups.
• Listen and converse so that others feel heard and understood; while minimising misunderstandings.
• Use effective questioning that leads to resolution.
• Effectively send clear messages so they’re understood; and help others be clear with their communication.
• Know which communication skills are more useful to use in situations
• Give appropriate acknowledgement to others so they feel respected

Self management

• Focus on what matters most in their communication
• Establish well-formed goals for successful outcomes
• Be resourceful through having self managed states in situations
• Understand learning stages.

Understanding the people differences

• 'Read’ how others process their information
• Observe what other languages individuals are using
• Communicate with the differences.

Skills to resolve concerns

• Identify what happens when conflicts are left unresolved; and what occurs when power is use to win conflict.
• Understanding conflict of needs and values; and how to manage those differences.
• Better understand problem ownership and responsibility, so that effective effort is applied.
• Recognise and reduce the temperature of conflict by using the right skills
• Create agreements that lead to amicable outcomes.
   

Who should attend this course?

Transforming Communication through Leadership is a 3-day seminar for people working with/or leading others such as managers, team leaders, learning and development specialists, coaches, educators, health and wellbeing professionals, service professionals, recruiters, HR professionals, change agents, project managers, sales and marketing specialists, coordinators and personal assistants.

This course further develops communication skills, and teaches how to create a cooperative atmosphere, how to influence in non-obtrusive ways, grow motivation, be confident in communicating certain messages, how to get what you want from working with colleagues and managers, how to have stronger relationships with others you know and how to facilitate and alleviate conflict situations, and much more.       

Important information to know:

"Communication does not depend on syntax, eloquence, rhetoric or articulation
but on the emotional context in which the message is being heard. People can only
hear you when they are moving toward you, and they are not likely to when your
words are pursuing them. Even the choicest words lose their power when they are
used to overpower. Attitudes are the real figures of speech." Edwin H. Friedman